Zenith Bank has announced the deployment of Two-Factor Authentication (2FA) on its Internet Banking platform as part of efforts to enhance customer security and protect accounts from unauthorised access.
According to a notice issued by the bank, customers will now be required to complete an additional verification step when logging into their Internet Banking accounts. After entering their account number and password, users will receive a One-Time Password (OTP) via text message to their registered phone number and email. The OTP must be entered to complete the login process and remains valid for only five minutes.
The bank explained that the new security feature is designed to provide an extra layer of protection against cyber threats, fraud, and unauthorised account access. By requiring a second form of verification, Zenith Bank aims to ensure that only authorised customers can gain access to their online banking profiles.
Zenith Bank also reminded customers to remain vigilant against phishing attempts and online scams. The financial institution stressed that it will never send links requesting customers to log into Internet Banking platforms through unofficial channels.
Customers have been advised to access Internet Banking services only through the bank’s official website and to safeguard their login credentials, passwords, and OTP codes at all times.
As part of its customer protection measures, Zenith Bank highlighted its emergency self-service account-blocking code, *966*911#, which can be used to restrict account access in the event of a lost phone, suspected fraud, or unauthorised transactions.
The introduction of Two-Factor Authentication reflects the banking industry’s growing focus on digital security as cybercrime and online financial fraud continue to evolve globally.
Customers seeking further information can contact Zenith Bank’s 24-hour customer support centre through zenithdirect@zenithbank.com or by calling +234-201-2787000 and 0700 ZENITHBANK.
