Truecaller is widening access to its Business Chat platform, allowing global channel partners and enterprise solution providers to start offering the service to their clients.
The move is aimed at helping businesses move away from traditional SMS messaging – often seen as cluttered and untrusted – towards a more secure, verified and interactive way of communicating with customers.
By expanding the platform through partners, Truecaller says companies will be able to reconnect with customers more effectively, build trust faster and capture attention in an increasingly crowded digital space.
According to Priyam Bose, the company’s Global Head of Go-To-Market, the rules for business communication have changed significantly.
“It’s no longer just about sending messages that get delivered,” he said. “Brands now need to capture attention, build credibility and inspire customers to actually take action.”
With this expansion, businesses working with Truecaller’s partners can reach the platform’s more than 500 million active users in an environment where communication is verified, contextual and designed for engagement.
The Business Chat platform also provides partners with real-time data insights and detailed engagement metrics, allowing businesses to refine their communication strategies at different stages of the customer journey.
Several companies have already begun rolling out the platform in different regions. These include Gupshup and OneXtel in India, alongside Globe Teleservices, Cloudcom, and Sling Africa in other global markets.
Truecaller, headquartered in Stockholm, has grown into one of the world’s most widely used communication apps, with over one billion downloads since launch. The company, which is listed on Nasdaq Stockholm, says its platform identified about 68 billion spam and fraud calls in 2025 alone.
